The model has introduced two new dimensions, technology and emotions, which has enriched the literature of service quality evaluation. There is no doubt that managerial awareness of the dimensions influencing customer satisfaction will help in developing competitive advantages for their hotels. In addition, linking operational management practices to overall customer satisfaction and testing its direct and indirect effect on performance has also contributed to knowledge.

has to date supported 2,500 jobs and ancillary work. But that’s a bygone. “If completed,” the province says, “the project would contribute approximately $2.4 billion to Canada’s GDP and generate more than $7 million in property taxes in the first year in service.

The SAG Awards seem to be a stop in between The Golden Globes and the Oscars for actor fashionistas. I always find that the red carpet looks at this show aren as glamorous and over the top as the rest: simple silhouettes, ordinary colors, and little sequin pizazz. Luckily, the Oscars and the Grammys still await..

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A cross sectional convenient sample of 23,532 Norwegians (Mage=35.8 years; range=16 88 years) completed an open web based survey including the Bergen Social Media Addiction Scale (BSMAS), the Narcissistic Personality Inventory 16, and the Rosenberg Self Esteem Scale. Results demonstrated that lower age, being female, being single, being a student, lower education, lower income, lower self esteem, and narcissism were associated with higher scores on the BSMAS, explaining a total of 17.5% of the variance. The results were also consistent with demographic predictions and associations taken from central theories concerning “addiction”, indicating that females may tend to develop more addictive use of activities involving social interaction than males.